📋 Privacy Policy – Cadence Physio
Introduction
At Cadence Physio, your privacy matters. This policy explains how we collect, use, and protect your personal information when you enquire about or receive physiotherapy services.
Information We Collect
We may collect and store the following information:
Contact details (name, email address, phone number)
Medical history and health information relevant to physiotherapy treatment
Appointment details and clinical notes
Payment information (where applicable)
How We Use Your Information
We use your information to:
Arrange and deliver physiotherapy sessions (in-person and online)
Provide treatment tailored to your needs
Communicate with you about appointments and services
Maintain professional records as required by law and professional standards
Sharing Your Information
We do not share your information with third parties for marketing.
Your information may be shared with:
Other healthcare professionals, but only with your consent
Regulatory or legal authorities, if required by law (e.g. safeguarding concerns)
Data Storage & Security
Records are stored securely in line with GDPR requirements.
Electronic records are password-protected; paper notes (if used) are kept securely.
Only authorised personnel have access to your records.
Retention of Records
Physiotherapy records are retained for a minimum of 8 years after your last appointment (or until age 25 for children), as required by law.
Your Rights under GDPR
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (where legally possible)
Withdraw consent for communication at any time
Cookies & Website Use
Our website may use basic cookies to improve functionality and analyse traffic. You can manage cookie settings in your browser.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Cadence Physio
📧 info@cadencephysio.co.uk
Last updated: September 2025